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Privacy Policy

1. Purpose

At Janitouch Cleaning Company, we are committed to delivering exceptional service with transparency and integrity. Our company policy outlines the principles, terms, and conditions that guide our work, ensuring that we always act in the best interests of our clients.

We believe in being clear, honest, and respectful in everything we do, and we are dedicated to making every experience with us truly outstanding.

2. Scope

This policy applies to all clients—past, present, and future—of Janitouch Cleaning Services.

Its purpose is to clearly outline the guidelines and expectations necessary for a successful partnership, ensuring seamless service delivery and an exceptional customer experience.

3. Payment Terms

Confirmation

  • To secure your booking, we require a major credit/debit card on file.

Payment

  • Payment is due upon completion of services, unless otherwise agreed upon in writing.
  • For ongoing or subscription-based services, invoices are due within 7 days of receipt.

Accepted Payment Methods

  • Credit/Debit Cards
  • Cash
  • Bank Transfers

Late Payment Policy

  • A 5% late fee will be applied to overdue invoices after 7 days.
  • Persistent late payments may result in service suspension.

4. Cancellation Policy

Client Cancellations

  • Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
  • Failure to provide adequate notice will result in a 25% cancellation fee based on the total booking amount.
  • Exceptions may be made for emergencies, evaluated on a case-by-case basis.

Company Cancellations

  • Janitouch reserves the right to cancel or reschedule appointments due to unforeseen circumstances.
  • Clients may reschedule without additional charges.

5. Liability and Insurance

Insurance Coverage

  • Janitouch maintains liability insurance to cover damages or injuries caused by its employees or services.
  • Coverage limits and terms are available upon request.

Damage Claims

  • Clients must report any damages within 48 hours of service completion to initiate a claim.

Exclusions

  • Janitouch shall not be liable for damages resulting from:
    • Natural disasters
    • Pre-existing structural issues
    • Situations beyond its control

6. Confidentiality and Data Protection

Data Security

  • Janitouch ensures the confidentiality and security of client data through encrypted storage and secure servers.

Compliance

  • The company complies with all applicable data protection laws and regulations.

Data Retention

  • Client data is retained for five years for record-keeping and legal purposes, after which it is securely deleted.

7. Service Quality and Guarantee

Satisfaction Guarantee

  • If a customer is not satisfied, they may request a re-clean within 24 hours.
  • This request will be honored if the issue falls within the agreed service scope.

Special Instructions

  • Clients are encouraged to provide specific cleaning instructions, within Janitouch’s capabilities.

Equipment Usage

  • Janitouch provides its own equipment and supplies for cleaning services.
  • If a client requests the use of specialty equipment/supplies, they must provide it.

Safety Precautions

  • Any medical appliances or hazardous equipment that could pose a risk to the cleaning crew must be disposed of safely or kept out of reach.

Pets Policy

  • Clients must secure pets in a safe area during cleaning services.
  • Janitouch is not liable for any incidents involving unsecured pets.

Tipping Policy

  • Clients are welcome but not obligated to tip the cleaning crew.

8. Employee Conduct and Safety

Professional Behavior

  • Employees must maintain a professional appearance and behavior.
  • Smoking, eating, or using personal devices during service is strictly prohibited.

Breaks

  • For projects exceeding 4 hours, breaks will be scheduled per labor law compliance.
  • Clients are not responsible for managing staff breaks.

Health and Safety Compliance

  • Janitouch complies with OSHA safety standards and provides protective equipment (PPE) when necessary.

9. Dispute Resolution

Internal Resolution

  • Clients should first contact customer service to resolve disputes.
  • Janitouch will investigate and provide a resolution within 5 business days.

Escalation

  • If unresolved, disputes may proceed to mediation.
  • Legal action may only be pursued if mediation fails.

10. Governing Law and Jurisdiction

  • This policy is governed by the laws of Florida, Lake County, United States.
  • Any disputes arising from this policy shall be resolved via email communication with the dispute resolution department.

11. Changes to This Policy

  • Janitouch reserves the right to modify or update this policy at any time.
  • Changes take immediate effect upon posting on the company’s website or notification to customers.

12. Acceptance

  • By using Janitouch’s services, customers acknowledge that they have read, understood, and agreed to be bound by this policy.

13. Contact Us

For questions, concerns, or feedback regarding this policy, please contact janitouch.